This is a list of known in-game and site issues that are currently under investigation.


We are working on a solution to resolve them as soon as possible and sincerely apologize for any inconvenience you may experience.


We will update this page as issues are discovered and resolved. Thank you for your patience and understanding. 


If your issue is not mentioned here, please contact our Support Team for further assistance.



[GARDEN BLOOM]


* Progress stuck:  We're aware that at times, the Garden Bloom game causes users to get stuck on level 448. This is a problem we've reported and the game team will fix as soon as possible.


[JEWEL QUEST]


* Levels appear inaccessible/Various freezes:  Our team is currently investigating several problems occuring with the Jewel Quest game.


[CROSSWORDLING]


* Letters appear out of puzzle:  We're aware that sometimes letters appear out of the puzzle area. We are working on this. 


[PENNY DELL BRAIN BOOSTER CROSSWORDS]


* Errors in different puzzles:  We're aware that errors are appearing in the Penny Dell Brain Booster Crosswords. We're currently in communication with Penny Dell to find and resolve this matter as quickly as possible. We apologise for the trouble.


[BLOCK CHAMP ARENA]


* Connectivity: The Block Champ Arena game has a connection loss issue for several players. Our team is looking into this. We apologise for the problem.


[LUMENO]


* Functionality: The Lumeno game is currently not providing free moves for Plus subscribers. Our team is exploring this problem. We apologise for this issue. 



[CATEGORIES]


* Functionality: We are aware that sometimes after player exchange ad for tip or other benefit - black screen appears and nothing is happening. We are working on the fix. 


[WORD CLASH]


* Crash: We're aware that some players are having trouble when playing the game, with a crash message appearing. We're looking into this and hope to have it fixed soon.



[SMARTLE]


* Scoring: We're aware that the score in the game is different from the score, posted in the leaderboard. We're working on a solution and hope to have it fixed soon.



[POT OF LUCK BUBBLE SHOOTER]


* Functionality: We are aware of an issue where some players are unable to receive the 10 moves reward (clicking the button link does not respond as expected). We appreciate your patience as we work on a resolution.


[WORD HUNT]


* Progression Save: We're aware that some players are losing their in-game progress in Word Hunt, causing the game to start from the 1st level. If you experience this issue, please do the following: 

1. Open support.arkadium.com website. 
2. Click on 'Start Chat' on the lower left of your screen. You'll see ChatBot.

3. Select 'Chat with us', and click on 'I want to type my question'.

4. Type it in the chat box 'Word Hunt Level Reset'.

5. Follow the further instructions of the bot in order to restore your Word Hunt level.




If your issue is not mentioned here, please contact our Support Team for further assistance.