This is a list of known in-game and site issues that are currently under investigation.


We are working on a solution to resolve them as soon as possible and sincerely apologize for any inconvenience you may experience.


We will update this page as issues are discovered and resolved. Thank you for your patience and understanding. 


If your issue is not mentioned here, please contact our Support Team for further assistance.




⚡ [SOME GAMES ARE FREEZING]

* Game Freezing:  Unfortunately, some games are currently freezing on our website intermittently. We are thoroughly investigating the cause of this issue. It occurs more frequently on the Safari browser, so as a temporary solution, please try using a different browser. We are addressing the problem daily. Thank you for your patience.

⚡ [VARIOUS ERRORS]

* Errors appear when loading pages:  If you're experiencing errors when loading any page, opening any game, signing in or using any other website functionality, such as "Internal Server Error", or any other problem message, please try refreshing your page, and contact our Support Team should the problem continue.


[BLOCK CHAMP ARENA]

* Connectivity: The Block Champ Arena game has a connection loss issue for several players. Our team is looking into this. We apologise for the problem.


[CANASTA]

* Gameplay:  We are aware that when you play with bots and a bot requests to go out, you don’t see the “Allow” or “Deny” option. This issue has already been reported for further resolution.

[CROSS-STITCH MASTERS]

* Game removed from several websites:  Due to licensing issues, the game has to be removed from several websites where Arkadium hosts its catalog. However, the game can still be played in our own website by accessing this link: https://www.arkadium.com/games/cross-stitch-masters/

[CROSSWORDLING]

* Letters appear out of puzzle:  We're aware that sometimes letters appear out of the puzzle area. We are working on this.

[DEAL OR NO DEAL]

* Crash on start:  We understand that the Deal or no Deal could crash sometimes on the start. This is in progress.

[GARDEN BLOOM]

* Progress stuck:  We're aware that at times, the Garden Bloom game causes users to get stuck on level 448, 446, 500, 471. Theoretically, it could be any other level. This is a problem we've reported and the game team will fix as soon as possible.


[GEOGUESSR]

* Game was removed:  Due to the license restrictions that recently came into effect, this game is no longer available on our website. We are sorry for any inconvenience or disappointment this may cause, and we appreciate your understanding. 


[HEX PUZZLE ADVENTURE]

* Progress reset:  Sometimes, the progress reset for some players. We are working with the game developer to improve the game save mechanism. Please, allow us some time.


[JEWEL QUEST]

* Levels appear inaccessible/Various freezes:  Our team is currently investigating several problems occuring with the Jewel Quest game.


[LUMENO]

* Functionality: The Lumeno game is currently not providing free moves for Plus subscribers. Our team is exploring this problem. We apologise for this issue. 


[PENNY DELL BRAIN BOOSTER CROSSWORDS]

* Errors in different puzzles:  We're aware that errors are appearing in the Penny Dell Brain Booster Crosswords. We're currently in communication with Penny Dell to find and resolve this matter as quickly as possible. We apologise for the trouble.

[POT OF LUCK BUBBLE SHOOTER]

* Functionality: We are aware of an issue where some players are unable to receive the 10 moves reward (clicking the button link does not respond as expected). We appreciate your patience as we work on a resolution.

[SMARTLE]

* Scoring: We're aware that the score in the game is different from the score, posted in the leaderboard. We're working on a solution and hope to have it fixed soon.

[SOME GAMES ARE FREEZING]

* Game Freezing:  Unfortunately, some games are currently freezing on our website intermittently. We are thoroughly investigating the cause of this issue. It occurs more frequently on the Safari browser, so as a temporary solution, please try using a different browser. We are addressing the problem daily. Thank you for your patience.

[SYLLACROSTIC]

* Game was removed:  Due to the license restrictions that have recently come into effect, this game is unfortunately no longer available on our website. We sincerely apologize for any inconvenience this may cause.


[WORD CLASH]

* Crash: We're aware that some players are having trouble when playing the game, with a crash message appearing. We're looking into this and hope to have it fixed soon.

[WORD HUNT]

* Progression Save: We're aware that some players are losing their in-game progress in Word Hunt, causing the game to start from the 1st level. If you experience this issue, please do the following: 

1. Open support.arkadium.com website. 
2. Click on 'Start Chat' on the lower left of your screen. You'll see ChatBot.

3. Select 'Chat with us', and click on 'Word Hunt Level Reset'

5. Follow the further instructions of the bot in order to restore your Word Hunt level.






If your issue is not mentioned here, please contact our Support Team for further assistance.