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Knowledge base
Popular Topics
Frequently Asked Questions
14
I received a message about my ad blocker. What should I do?
My game isn’t loading. What’s the problem?
How can I disable ad-blocker in my web browser?
My score wasn't added to the leaderboard. Why?
Welcome to Arkadium Support Portal
See all 14 articles
My Arkadium Account
11
"A sign in error occurred" - What can I do?
How do I create an Arkadium profile to save my scores?
How do I change my Arkadium screen name?
How can I delete my Arkadium account?
How do I sign in to Arkadium profile on my PC/Mac?
See all 11 articles
Technical Help
12
How do I clear cookie files in my browser?
What are the minimum system requirements needed to play Arkadium games?
How do I take a screenshot on my device?
My games are running slow. How can I fix this?
How can I open the game in incognito mode in my browser?
See all 12 articles
General Questions
5
Can I download my favorite game?
Can I pay a fee to remove advertisements?
How can I contact Arkadium support?
How can I add this page to my browser’s favorites?
Does Arkadium offer mobile games?
Game Rules, Scoring & Tips
WORD Games
9
[WORD WIPE]: How to Play, Tips, Scoring
[WORD HUNT]: How to play, Tips, Scoring
[CROSSWORD]: Tips, Settings, Scoring, Useful Shortcuts
[OUTSPELL]: How to Play, Dictionary, Boosts, Scoring
[SCRAMBLE WORDS]: How to play, Tips, Scoring
See all 9 articles
SOLITAIRE Games
11
[KLONDIKE / CLASSIC SOLITAIRE]: How to play, Tips, Scoring
[SPIDER SOLITAIRE]: How to play, Tips, Settings, Scoring
[PYRAMID SOLITAIRE]: How to play, Tips, Scoring
[FORTY THIEVES SOLITAIRE]: How to play, Tips, Scoring
[FREECELL SOLITAIRE]: How to play, Tips, Scoring
See all 11 articles
MAHJONG Games
8
[MAHJONG SOLITAIRE]: How to play, Tips, Blank Tiles, Scoring
[MAHJONG CANDY]: How to play, Tips, Scoring
[MAHJONG DIMENSIONS]: How to play, Tips, Scoring
[MAHJONG TOY CHEST]: How score is calculated?
[MAHJONG REMIX]: How to play, Scoring
See all 8 articles
CARD Games
3
[BLACKJACK]: How to play, Tips, Fairness, Scoring
[ARKADIUM'S TEXAS HOLD'EM]: How to play, Tips, Scoring
[BRIDGE]: How to play, Bidding, Tips, Slam, Scoring
MATCH 3 Games
5
[JEWEL SHUFFLE]: How to play, Tips
[SWEET SHUFFLE]: How to play, Tips, Scoring
[ARKADIUM'S BUBBLE SHOOTER]: How to play, Tips, Types of Bubbles, Power-ups, Scoring
[CRYSTAL COLLAPSE]: How to play, Menu, Special Tiles, Scoring
[TRIZZLE]: How to play, Scoring
ADDICTING Games
12
[BLOCK CHAMP]: How to play, Tips, Scoring
[BALLISTIC]: How to play, Tips, Scoring
[LUMENO]: How to play, Tips, Boosts, Scoring
[10x10]: How to play, scoring
[10x10]: "No moves left" message appears, while I still have moves. What can I do?
See all 12 articles
BOARD Games
3
[5 ROLL]: How to play, Scoring
[BACKGAMMON]: How the score is calculated?
[CHESS]: How the score is calculated?
SUDOKU Games
2
[SUDOKU]: How to play, Menu, Tips, Scoring
[MATHDOKU]: How to play
STRATEGY GAMES
2
[8 BALL POOL]: How to play, Menu&Settings, Daily Challenge, Tips, Scoring
[9 BALL POOL]: How to play, Tips, Scoring
JIGSAW Games
3
[JIGSAW BLAST]: How to play, Scoring
[DAILY JIGSAW]: How the score is calculated?
[JIGSAW]: How the score is calculated?
Arkadium Advantage
General Questions
7
What's included in Arkadium Advantage?
What is Arkadium Advantage?
Why do some players on the leaderboard have special avatars?
What changes for me if I’m not ready to try Arkadium Advantage?
How safe is it to subscribe to Arkadium Advantage?
See all 7 articles
Getting Started
6
How do I subscribe to Arkadium Advantage?
Which payment methods are accepted?
Why do I see a $1 charge on my credit card statement?
My promo code isn’t working. Help!
I don’t use any of the available payment options. How can I subscribe?
See all 6 articles
Manage my subscription
3
How do I cancel Arkadium Advantage?
How can I update my payment information?
What happens to my premium avatars when my subscription ends?
Questions about ads
3
I’m an Arkadium Advantage subscriber. Why did I just see an ad?
I subscribed to Arkadium Advantage. Why am I still seeing the Ad Blocker error message?
I’m subscribed to Arkadium Advantage. Why do I still see the option to watch ads in return for bonuses in some games?
Billing Questions
3
How do I get a refund?
I’m based outside of the US. How much will my subscription cost in my local currency?
I’m having trouble completing my purchase, can you help me?
Gift Cards
5
How do I redeem my gift card?
How can I purchase a gift card?
My friend sent me a gift card, but I can’t find the email
I never received a receipt for my purchase
When will my recipient receive their gift card?